Terms & Conditions


YOUR USE OF THIS WEBSITE IS GOVERNED BY THESE TERMS & CONDITIONS

Recognition and acceptance of the terms & conditions
Welcome to the www.realdollcollection.com (the "website")
The purpose of this Terms & Conditions (this "Agreement") is to set out rights and obligations and other necessary matters ,rights and obligations and other responsible matters between the Members and the Company, the procedures for the use of the service by the Members, etc., in connection with the use of related products (the "products") provided by Real Doll Collection (http://www.realdollcollection.com; hereinafter "Real Doll collection")
By accessing the Site, you confirm your understanding of the Terms and Conditions. If you do not agree to these Terms and Conditions of use, you shall not use this website. Our company reserves the right, to change, modify, add, or remove portions of these Terms and Conditions of use at any time. Changes will be effective when posted on the website with no other notice provided. Please check these Terms and Conditions of use regularly for updates. Your continued use of the Site following the posting of changes to these Terms and Conditions of use constitutes your acceptance of those changes.

www.realdollcollection.com provides best products and services to you, subject to the following condition .If you visit or shopping within this website, you accept and agree to adhere these terms & conditions. Please read them carefully and contact us for any enquiries, we want to become the number one website for your online shopping needs.
You must accept all the terms in these Terms & Conditions before you become a registered user of this site. By accepting these Terms & Conditions, you agree the Terms & Conditions will be applied whenever you use this site or any services or business offered on this site. If you do not agree with any of these Terms & Condition, do not use this site.

Definition
【1】"Real Doll Collection (www.realdollcollection.com)" means the online shop existing for selling products. (the "Company").
【2】"Buyers" means Members and Non-members who are granted the Services provided by the Company in accordance with this Agreement.
The Customer consist of the Members and non-members as follows:
a) "Member (buyer)" means anyone of the age of 18 or more is eligible to register as Member for the sole purpose of purchasing (including foreigners residing in Malaysia) is entitled to use the Services provided by Real Doll Collection for the purchase of the Products. If you are under 18 years old, you may use this Website only with authorization from a parent or legal guardian.
b)"Non-Member(buyer)" means any person who uses the Services provided by the Company without having registered itself as the Member.
【3】 "ID" means alphabets, numbers or certain combination of alphabets and numbers selected by the Member and registered by the Company for the identification of the Member.
【4】"Password" means any combination of alphabets and numbers selected by the Member and registered to the Company for the purpose of confirming the identity of the Member and protecting confidential information.
【5】"Business Day" means any day during which the Services are normally provided by the Company, which excludes Saturdays, Sundays and any public holidays in Kuala Lumpur.

Terms of use
In consideration of being permitted to access www.realdollcollection.com (“Real Doll Collection”), and use Real Doll Collection website, I warrant that:
* I will only use the Real Doll Collection for lawful purposes
AND
* I am at least 18 years of age and that I possess the legal right and capacity to enter into this Agreement and to use this Website in accordance with the terms of this Agreement and I agree to the following Terms and Conditions of this Agreement.
I have carefully read and understand the above Agreement, and I agree to the entirety of its contents.

RELEASE OF LIABILITY AND INDEMNIFICATION

Definition:
I = Buyer
Real Doll Collection = www.realdollcollection.com 

The terms of this release are contractual and not a mere recital. By agreeing to this release, I am agreeing that I cannot hold Real Doll Collection responsible for any injury that occurs as a result of this Web Site.
In consideration of being permitted to access and use this Website, and on behalf of myself and my personal representatives, heirs, and next of kin, I release, waive, discharge and agree not to sue Real Doll Collection its officers, directors and Moderators (hereinafter “Agents” ”), from all liability to myself or to my personal representatives, assigns, heirs and next of kin for all loss or damage, and any claim or damage, on account of injury to my person or property or resulting in my death, whether caused by the negligence of releasee or otherwise while I am accessing, viewing, reading or otherwise using the Website.
I agree to indemnify Real Doll Collection and each of them from any loss, liability, damage or cost company may incur due to my use of the Website, whether caused by the negligence of the Company or otherwise. I assume full responsibility for and risk of bodily injury, death or property damage due to negligence of Company or otherwise while I am accessing, viewing, reading or otherwise using Real Doll Collection.
I agree that this release, waiver, and indemnity agreement is intended to be as broad and inclusive as permitted by the laws of Malaysia and in full legal force and effect.
Being of lawful age, in consideration of being permitted to access and use of Real Doll Collection, I do for myself, my heirs, executors, administrators, and assigns, release and forever discharge 4woods, its Agents and their heirs, administrators, and executors of and from any and every claim, demand, action or right of action, of whatsoever kind or nature, either in law or in equity arising from or by reason of any bodily injury or personal injuries known or unknown, death and/or property damage resulting or to result from any accident which may occur as a result of my use of Real Doll Collection or any activities in connection with Real Doll Collection whether by negligence or not.
I explicitly agree that Real Doll Collection and its Agents may recover expenses incurred in defending any suit or arbitration, including reasonable attorneys’ fees and costs.




Buyer Protection and Secure Payment
Payment Security is one of our core values and in order to guarantee that, buyer can make payment through IPAY88 and PayPal . All payment transactions take place on the SSL Encrypted server.Besides that, our back end system is protected by opencart. we won’t process your order until we can confirm that your payment information is legit and accurate. With all this systems in place we make sure that you and us are both safe.
Payment will be carried out according to the buyer´s choice of either direct debit, credit card, online banking,ATM cash deposit or pay by cheque. Real Doll Collection reserves the right to limit the method of payment chosen by the buyer depending on order value, shipment region or other objective criteria.You can pay with Ipay88 and Paypal with its debit/credit card options, Visa, MasterCard, American Express. Both are the well-known secure payment channel for buyer and seller.
Ipay88 Payment System:
IPay88 is an Online Payment Gateway System and currently provided by many licensed Financial Institution. For that reason, stores can be certain of iPay88 security and database management. Besides, iPay88 complies with PCI Data Security Standard and Malaysia Payment System Act. All payment transactions take place on the iPay88 SSL Encrypted server.
PayPal Payment System:
PayPal Holdings, Inc. is an American company operating a worldwide online payments system. Online money transfers serve as electronic alternatives to traditional paper methods like checks and money orders. PayPal is a leader in antifraud technology. They use state-of-the-art technology to help prevent fraud, and their expert staff monitors transactions 24/7, enabling you to pay safely.
If you are an Existing Paypal account holder, you may just LOGIN and pay accordingly. However, if you are not a Paypal member, you can choose to pay using your Credit Card as visitor.
PayPal does not force you to register as a member.
IMPORTANT NOTE: Exisitng Paypal Members
We would advise you to update your latest address with Paypal accordingly before checking out. Shipping address has to be the same as the address recorded in Paypal system.

Payment option for Re-order stock(customization order)
For Re-order stock(customization order),Buyers have the choice to place a 50% security deposit. Because each doll is custom made for each customer, the security deposit is non-refundable. The remaining 50% is due upon notice to the buyer of completion of the doll.

Delivery, Completion of Transaction
A delivery period starts on the date immediately succeeding the date on which the deposit has been confirmed and ends on the date on which the delivery is completed
In the case of public holidays and other holidays in Kuala Lumpur or the occurrence of the natural disaster or the force majeure events, such period shall be excluded from the delivery period.
We reserve the right to reject any product(s) order you place with us, and/or or to limit quantities on any order, without giving any reason. If we reject your order, we will generally attempt to notify you using the e-mail address you gave us when you placed the order.

Customs Regulation and Inspections
If the country of the seller is different from the country of the buyer, the buyer is considered the importer of record and must comply with all laws and regulations of the country in which the buyer is receiving the goods.
Buyers should make sure that they can lawfully import the item into the buyer's country before purchasing the item.
Buyers may be subject to import duties and taxes, which are levied once a shipment reaches the customer's country. In principle, additional charges for customs clearance must be borne by you if not specified otherwise in the item detail page explicitly; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country.
Member's privacy is important to us, and we know you care how information about your order is used and shared. We would like our international buyers and sellers shipping products internationally to be aware that cross-border shipments are subject to opening and inspection by customs authorities.
Company may provide certain order, shipment, and product information--such as titles—to the international carriers, and such information may be communicated by the carriers to customs authorities to facilitate customs clearance and compliance with local laws. Customs authorities require us to state the value of the purchased item directly on the package.  It is the responsability of the BUYER to make sure that the product he bought is allowed in his country.WE WILL NOT PROCEED TO ANY REFUND IF YOUR PRODUCT IS CONFISCATED BY CUSTOMS.

GST
GST will be implemented in Malaysia with effect from 1 April 2015 at the rate of 6%. It will replace the existing sales tax and service tax. Prices of Items and services provided by Real Doll Collection will include GST where applicable.
Please refer to the GST Act 2014 published in the gazette on 19 June 2014 and the GST Regulations 2014 issued on 30 June 2014. GST is under the jurisdiction of the Royal Malaysian Customs Department (“Customs Department”).
All service fees are subject to GST and other taxes by applicable laws and regulations and the Company will charge Customer such GST and other taxes additionally. We agree that service fees and taxes may be paid from the purchase price paid by Buyers.

Return & Refund Policy(Please refer to“return & refund policy” for details)
Thank you for shopping with www.realdollcollection.com (SSM registration company SD MANNEQUINS COLLECTION) .
Please read our“Terms & Conditions”and “Return & Refund Policy”carefully before making payment. you have said that you have accepted and agreed our “Terms & Conditions”and “Return & Refund Policy” once payment has been done.
Exchange and refund cannot be requested in respect of all the sold products.No refunds will be entertained once payment is made.
No returns are accepted under any circumstances. All sales are final. We encourage you to make up your mind completely before you place your order. Due to health & hygiene reasons, we are unable to offer an exchange or refunds for change of mind on our products. Also as each mannequin doll is handmade and customized according to each sale, it is not possible to return such item. It is the reason we provide clear photos and videos of the product to ensure your purchase with confidence to facilitate the order process. You are welcome to call us, ask us any questions and also check out our demo videos to make sure you are comfortable in placing order with us.
Returns are granted only if you have received an incorrect item(incorrect model) due to our error, and you have received wrong item. In these case we are happy to pay for the return shipping, and ship the correct item back to you. (standard production and shipping times apply for re-order model).
The Buyer must carefully inspect the item(s) as soon as they are delivered.

Due to the nature of this product it is not possible for us to provide an exchange or refund as there are multiple concerns such as:
【1】hygiene and safety concerns,
【2】tedious logistics and transportation (back and forth for multiple destination)
【3】shipping fees is costly for buyer (Malaysia-China/United States/Japan-Malaysia)
【4】process of returnation is lengthy
【5】personalized choice of Custom made product

Ready Stock:Return , exchange and refund cannot be requested in respect of all the sold products.
Re-order Stock (customization order): The doll will be custom made specifically for Buyer. Since they are custom made and a unique work of art for Buyer, If Buyer cancel order, Buyer will forfeit the 50% deposits(buyer can’t cancel the order after fabrication of the doll has commenced).As soon as buyer order,  money is sent to our suppliers to secure the materials just for the doll. The suppliers are very hesitant to refund the Buyer order for any reason.  This is common practice for vendors and mannequin doll manufacturers within the industry.
Return, exchange and refund cannot be requested in respect of all the sold products.
Upon completion of production by manufacturers, the Company will send a picture of mannequin dolls, which shows its head and body from different angles for buyer’s confirmation.
Upon we send out the parcel for delivery and after the buyer signed the consignment note to receive the parcel, it means that buyer confirms that they have no issue with the product quality.
Please ensure prior to purchase you are happy to proceed after photos have been provided. Once production is underway, there is no cancellation and no refunds.
All products are subject to strict review and quality management before delivery to ensure quality products are available to buyers.

The doll manufacturer has clearly set out quality standards for the doll, with the followings considered as normal situations:



Quality standards
【1】location hole: during production of doll, its skeleton needs to be positioned so that there are 12 location holes in total and reparation traces left in the torso and joints. As shown in the graph above, such situation is inevitable and should not be deemed defective.
【2】parting line: during production of doll, the parting lines derived therefrom are not considered as quality issue. Due to individual difference among models, parting line is not necessarily in the middle of the body. Its location deflection and size are not considered as quality issues.
【3】scar: subject to the limitation of production technique, there would be slight defects, impurities and traces in the surface of doll. If the diameter of scar does not exceed 1cm with its number less than five, the doll is deemed qualified. The doll face shall not have any scar. There should not be any scar in the doll chest whose diameter is above 0.5mm. The light traces in body surface is not considered quality issue.
【4】the friction and the sound generated from skeleton components are not considered quality issue.
【5】makeup: the doll makeup is completed manually. Slight differences between one doll from another are not considered quality issue. Party A would make regular improvements on the doll makeup, and the before-and-after change in the makeup is not considered as quality issue.
【6】stand-up sole: certain products have fixed screws on their sole as customers select stand-up style. Stand-up sole and fixed screws can result in slight defect due to removal, causing tiny damage to the doll which is within normal. Customer can use the putty recommended by us for fixing.

All photographs are taken at close proximity (Variation in colors may occur due to different display settings). Original color might be slightly different from the picture due to the computer monitor setting. Different monitors display colors differently, and everyone's definition of color is not the same. Beside that, the doll's makeup may be a little different from picture due to different makeup artist done by hand-finished, thus we can not guarantee what you see in our picture is exactly 100% same as our product, we will do our best to describe every item if they are different from our pictures.
(Please do not purchase if you do not agree our Return & Refund Policy)

Privacy policy
We are 100% committed to protecting your privacy.
Company views protection of member's privacy as a very important community principle.
Company stores and processes the information on computers that are protected by physical as well as technological security devices.
We collect statistical information on the products and pages you view. We analyze that information to enhance your personal shopping experience with us. When you place an order, we collect basic information such as your name, address, phone number, email address, and credit card information. We use this information to process and ship your order, contact you regarding your order, and answer any questions or concerns that you may have. We may also share this information with certain suppliers, freight and shipping companies and manufacturers for the sole purpose of processing and shipping your order.
Our Company may take your personal information when you communicate with us either by log in to our website or contact to our customer service and the information that we collected from you may be used and will be kept confidential.
In order to protect your private information, we have established this Privacy Policy (the "Policy") in accordance with best practices in the industry and applicable laws and regulations. This Policy describes how we handle your personal information for our services on the www.realdollcollection.com (the "Website"). and its related products, services and tools 。
By accepting the Privacy Policy, Terms & Conditions in registration, you expressly consent to our collection, storage, use and disclosure of your personal information as described in this Policy.

Collection of Personal Information
You can browse our sites without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us.
【1】email address, physical contact information, the date of birth and gender information, and (depending on the service used) sometimes financial information, such as credit card or bank account numbers for order/invoice details.
【2】transactional information based on your activities on the Website.
【3】postage, billing and other information you provide to purchase or dispatch an item.
【4】other information from your interaction with our Website, services, content and advertising, including computer and connection information, statistics on page views, traffic to and from the Website, ad data, IP address and standard web log information.
【5】-additional information we ask you to submit to authenticate yourself.

All personal data shall be provided by you voluntarily unless where it is indicated as mandatory. Where the personal data is mandatory to be provided, failure to provide such information may result in Company not being able to process your request.

Marketing
We don't sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We may combine your information with information we collect from other companies and use it to improve and personalise our services, content and advertising. If you don't wish to receive marketing communications from us or participate in our ad-customization program, simply indicate your preferences in My Page or by following the directions provided with the communication or advertisement.

Use
Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient and customized experience. You agree that we may use your personal information to:
【1】Provide the services and customer support you request;
【2】Resolve disputes, collect fees, and troubleshoot problems;
【3】Customize, measure and improve our services, content and advertising;
【4】Tell you about our services and those of our company
【5】Send you targeted marketing, service updates, and promotional offers; and
【6】Compare information for accuracy, and verify it with third parties.

Newsletters Subscription
After you place an order or register for our newsletter, we may contact you through phone or by email at a future date to keep you informed of sales, promotions, new product releases, etc. Any additional information you provide us will help us customize your experience on our website.

Personal privacy
for your privacy,your bank account/credit card statement will not include reference relating to the product purchased.Merchant name will be display as "MOBILE88.com" for using IPAY88 payment gateway or "PAYPAL" for using PAYPAL payment gateway.
The packaging of the product will display as "MANNEQUINS"

SSL Encryption
Real Doll Collection has put strong security measures in place to protect you against unauthorized access, loss, misuse, and alteration of your personal information that we collect. We utilize a firewall and use SSL encryption (secure certificate) to keep your information secure. We use your Internet Protocol (IP) address to identify you and possibly to gather general demographic information.

Cookies
Our website uses cookies to keep track of the products in your shopping cart so you don't have to re-add them each time you visit. You do NOT have to accept cookies to browse our site. However, our shopping cart does require the acceptance of cookies in order to work properly. We never use cookies to store sensitive customer information such as names, addresses, passwords, or credit card information. If you would like to place an order on our site but object to or are unable to use cookies, please live chat with us and one of the Real Doll Collection staff members will be more than happy to assist you. .
There are several features on our site that allow you to easily share product or other valuable information with your friends. Any e-mail addresses provided to us in the use of these features are used solely to deliver that particular e-mail. They are NOT retained in our database.

We use "cookies" on certain of our pages to help analyze our web page flow; customize our services, content and advertising; measure promotional effectiveness, and promote trust and safety.
A few important things you should know about cookies that are:
【1】We offer certain features that are available only through the use of cookies.
【2】We use cookies to help identify you and maintain your signed-in status.
【3】Most cookies are "session cookies," meaning that they are automatically deleted from your hard drive at the end of a session.
【4】You are always free to decline our cookies if your browser permits, although doing so may affect with your use of some of our sites or services.
【5】You may encounter cookies from third parties on certain pages of the Website that we do not control. (For example, if you view a web page created by another user, there may be a cookie placed by that web page.)

Account Protection
Your password is the key to your account. Use unique numbers and letters and do not disclose your password to anyone. If you do share your password or your personal information with others, remember that you are responsible for all actions taken in the name of your account. If you lose control of your password, you may lose substantial control over your personal information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately notify us and change your password.
We will never ask for your password by phone or e-mail, so if you receive such an inquiry, please report the incident to our customer support.
If you access our Website from a shared computer or a computer in an internet cafe, a PC room or a library, certain information about you, such as your user ID, activity or reminders from the Website, may also be visible to other individuals who use the computer after you. To protect your personal information or communication from being disclosed to others, you should log out and close the web browser after using our Website.

Accessing, Reviewing, Changing and Retaining Your Personal Information
You can see, review and change most of your personal information by signing on to the Website. Generally, we will not manually modify your personal information because it is very difficult to verify your identity remotely. You must promptly update your personal information if it changes or becomes inaccurate.



Member Rating and Review System
The review of the Products may be written by the Buyer, which, in principle, must be publicly disclosed. Any person who has written the review of the Products can delete the review prepared by himself or herself. In the event it is determined that the disclosed review of the Products and any attached opinion thereto are not appropriate for public disclosure, the Company is entitled to change or delete the relevant review and attached opinion. When the review of the Products is deleted, any opinion attached to such review is also deleted. The related detailed matters shall be posted on the relevant Services page. Company hereby reserves the right to take any appropriate legal action against any person who write the  incorrect/Abusive / false / untrue / defamatory product review and caused damaging credit of our company.
The Company is entitled to impose sanctions, such as deleting the relevant valuation results and disqualifying the relevant Member from using the Services, etc., if the Member has engaged in any activities in contravention of the purpose and objectives of the Member Rating and the assessment system
The Product review may be deleted or the relevant Member may be disqualified from using the Services in any of the following cases:
if engaged in any activities of insulting, causing defamation or damaging credit of our company, etc. through the Product reviews and any assessment results thereof

Electronic Communications
When you visit this site, you are communicating with us electronically. You agree to receive communications from us electronically. We will communicate with you by message (live chat/wechat/whatsapp) or email or by posting notices on this site. You agree that to the maximum extent permitted by law, all agreements, notices, disclosures and other communication that this site provides to you electronically satisfy any legal requirement that such communications be in writing.

Trademarks & Copyright
All content included on this site such as text, graphics, logo, images, video clips, is the property of Real Doll Collection. Material on this site must not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any way without permission from Real Doll Collection. Our trademarks must not be used in any connection with any product or service that is not Real Doll Collection, in manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Real Doll Collection.

Accuracy Of Information Provided By You
You represent and warrant that any information provided by you in connection with your use of this site is and shall remain true, accurate and complete, and that you will maintain and update such information as needed. You agree that is any information provided by you is false, inaccurate, obsolete or incomplete, we do not bear the responsibility of any loss or unexpected situation happen and that we may terminate your use of this site.

Your Account
Once you are using this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. This site reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.

Images
The doll pictures are for illustration purposes and may or may not reflect the actual doll due to customization and manufacturing processes.

Colors
We strive our best to display as accurately as possible the colors of products shown on the site. All photographs were taken at close proximity (variation in colors may occur due to different settings of monitor).
The product makeup is created at the hands of the best doll makeup artists, due to the characteristics of hand work on option makeup, there may be differ from doll to doll compare with advertisement picture. Such reasons as asymmetry in makeup or details are not subjected for exchange, after service or refund.
However, videos shown on this site were recorded by our in-house videographer, what you see is what you get.

Availability, Errors & Inaccuracies
If an item is out of stock, it cannot be purchased. The depiction of the product package you order may differ from the product package that you receive.
This site’s acknowledgement of an order means that your order request has been received; it does not mean that your order has been accepted or shipped, or that the availability of an item has been confirmed. This site makes full efforts to describe and display its products and services accurately on the site. Despite these efforts, small number of the item on the site may be described inaccurately or be unavailable, and we may experience lags in uploading updates throughout this site and in our advertising on other sites. As a result, we do not guarantee the accuracy or completeness of the information, including product images, specification, availability and services. This site reserves the right to change or update information and to correct errors, inaccuracies at any time without prior notice. We apologize for any inconvenience caused.
Any merchandise not in stock will be updated by informing you to for re-order or purchase another same price product.

Delivery / Shipment
Ready Stock:we will ship out your item once we receipt the full payment.
Re-order Stock(customization order):
Because each doll is handmade starting at the time the order is completed, production and delivery often takes between 10-21days, but can take longer. The time to create a doll by hand-finished can change due to availability of materials, the artist’s work reflecting buyer requests, and shipping time contingent on country, customs, and the consignment company. Estimated delivery time initially informed is not a guaranteed delivery time. In such cases, buyers will be notified of changes by Real Doll Collection.
We do our best to keep you involved in the process and send you order updates as soon as they’re available. (Photos can be provided at request.)
Once your custom order is ready for delivery, we will contact you to confirm the delivery date through email and a tracking number will be provided.

Risk of Loss
Ready Stock:
The risk of loss and title to products purchased on the site pass to the buyer and consignment company upon delivery. Real Doll Collection will try our best to help but take no responsibility for it.

Re-order:
Customs department in each country and states often have regulation that should be investigated prior to placing orders; these may pertain to duty taxes and-or allowable items, it may be loss, damage or charge extra duty taxes during custom inspection and Real Doll Collection will try our best to help but take no responsibility for it.
If the product does not pass custom inspection, product will send back to manufacturer for second delivery.
It is the responsability of the BUYER to make sure that the product he bought is allowed in his country.
WE WILL NOT PROCEED TO ANY REFUND IF YOUR PRODUCT IS CONFISCATED BY CUSTOMS.

 Limitation of Liability
【1】realdollcollection.com(“Real Doll Collection”) does not bear any responsibility for damages, no matter what the legal ground, in the case of deliberate action and gross negligence.
【2】Buyer are responsible for your own negligent use of our dolls. Using the dolls can involve physical activity and buyer assume the risks associated with engaging with physical activity with our dolls.
【3】We are not responsible for any injury that buyer may sustain using this product for whatever reason.

Quality Check
Maintenance of product quality is our services. Real Doll Collection reserve the right to quality check before items delivered out of store. As a result, packaging will be unsealed for the purpose. Defective packaging may occur upon shipment from overseas supplier. However, we warrant you that item sold is brans new product. Any further dispute on unsealed or defective packaging will not be accepted.

HEALTH AND SAFETY POLICY
Because of the nature of the mannequin doll and because of the personalized choices of our buyers, therefore if you are not satisfied with your item due to the nature of the product we cannot accept returns/exchange based upon this. Please carefully select your item before purchasing so this doesn’t occur. Moreover, Real Doll Collection products are intended for novelty purposes only, thus, Real Doll Collection will not be held accountable for any kind of injuries claimed upon use of our products.
The dolls are made-to-order and custom made just for you at manufacturer’s factory with the specific doll options you have chosen. Because your doll is a custom product created just for you, once production of your doll has begun your order may not be cancelled for any reason. we do not accept any order cancellation for any reasons; this includes cancellation during/after production. We do not give any refund for orders that have been already placed.

DISCLAIMER OF WARRANTY
This product is sold as is and without any warranties as to performance or merchantability. Our company follows the industry standard for mannequin dolls. For obvious reasons of hygiene we can’t accept any return after usage. All sales are final and as is. This means there are no refunds, returns or exchange. The entire risk as to the quality and performance of the goods is with the buyer. If the items purchased from our company prove defective following their purchase, the buyer and not our company, assumes the entire cost of all necessary servicing and repair.
This product is sold without any expressed or implied warranties whatsoever. Because of the diversity of conditions under which this product may be used, no warranty or fitness for a particular purpose is offered. The buyer is advised to test the product thoroughly before using it. The buyer must assume the entire risk of using product.
once payment is received, the contract (order) cannot be cancelled without any exceptions.
However, rest assured that you will receive a quality doll. For each doll, we carefully follow a thorough quality check before shipping. We only send flawless dolls. We reject any doll which does not pass all quality tests.

General Disclaimer
【1】Real Doll Collection products are high-doll simulation entities. How to use this product, purely on the buyer’s self behavior. We are not responsible for buyer's actions after product sold.
【2】The mannequin dolls are not manufactured children's toys, we do not sell to underage person, please do not put in place where children can come into contact, do not use this product in public places except for commercial event purpose (such as exhibition). As a result of causing problems and disputes, the Company shall not responsible for it.
【3】All mannequin dolls are original works and does not involve any real portraits. But we can produced dolls individually according to buyer's requirements with reference to a real person to imitate or coated with makeup, once the dolls were sold, customers are advised not to display the mannequin doll in public places and internet with naked form. Any image rights arising problems or disputes, our Company is not responsible for it.

IMPORTANT NOTE:
www.RealDollCollection.com reserves the right to amend the Terms & Conditions without prior notification. When you purchase from RealDollCollection.com, you agree to the above terms and conditions. If you do not agree, you should not make any purchases.

This Agreement is effective from July 30, 2016.