BEFORE YOU ORDER

Thank you for considering to purchase our products.

Before you order, please read the following to understand the nature of our product：

Dolls are handmade :

Our life-like dolls are hand-made products that offer very soft touch and movable joints by using a special technology. We make dolls carefully one by one depends on buyer customization. Because of that, there is individual difference. Also, due to the production process, there are parting lines and holes to infix on the products. The surface made of TPE may not be uniform. 

To provide a product improvement , we may change specifications without notice. Please acknowledge it in advance. Please understand those things before you order. 

We do pay close attentions to every area of our products and manufacture them just as shown on our website. However, there may be times some small repair marks may occur. We hope that you take it into a consideration when placing an order

For buyer who are excessively bothered by small scratches, we do not recommend to purchase our products.

Product will aging.

Doll is made of a variety of materials such as TPE or SILICONE. It is depending how you handle the doll and the environment, each material changes with time. For example, discoloration of the skin or deterioration of joint hardness. Please acknowledge it in advance.

Please consider carefully your specifications before you order.

Shipment/Delivery

For Ready-stock:

Product will ship directly from warehouse to buyer’s doorstep within 1-3days.

For Re-order stock (customization order):

Total shipping time will take 7-10 days to reach buyer’s doorstep.

(60% deposit-production-40% balance-delivery)

Because our dolls are made-to-order, we do not accept any order cancellation for any reasons; this includes cancellation during/after production. We do not give any refund for orders that have been already placed.

Anyone engaging in fraud will be prosecuted to the full extent of the law.

www.realdollcollection.com doesn’t offer any returns or refunds and all sales are final and we apologize for any inconvenience this may cause. 

We encourage you to make up your mind completely before you place your order. Due to health & hygiene reasons, we are unable to offer an exchange or refunds for change of mind on our products. Also as each doll is handmade and customized according to each sale, it is not possible to return such item. It is the reason we provide clear photos and videos of the product to ensure your purchase with confidence to facilitate the order process. You are welcome to call us, ask us any questions and also check out our demo videos to make sure you are comfortable in placing order with us.