Return & Refund Policy
Return & Refund Policy
Thank you for shopping with www.realdollcollection.com .
Please read our“Terms & Conditions”and “Return & Refund Policy”carefully before making payment. you have said that you have accepted and agreed our “Terms & Conditions”and “Return & Refund Policy” once payment has been done.
Exchange and refund cannot be requested in respect of all the sold products.No refunds will be entertained once payment is made.
No returns are accepted under any circumstances. All sales are final. We encourage you to make up your mind completely before you place your order. Due to health & hygiene reasons, we are unable to offer an exchange or refunds for change of mind on our products. Also as each mannequin doll is handmade and customized according to each sale, it is not possible to return such item. It is the reason we provide clear photos and videos of the product to ensure your purchase with confidence to facilitate the order process. You are welcome to call us, ask us any questions and also check out our demo videos to make sure you are comfortable in placing order with us.
Returns are granted only if you have received an incorrect item（incorrect model） due to our error, and you have received wrong item. In these case we are happy to pay for the return shipping, and ship the correct item back to you. (standard production and shipping times apply for re-order model).
The Buyer must carefully inspect the item(s) as soon as they are delivered.
Due to the nature of this product it is not possible for us to provide an exchange or refund as there are multiple concerns such as：
【1】hygiene and safety concerns，
【2】tedious logistics and transportation （back and forth for multiple destination）
【3】shipping fees is costly for buyer （Malaysia-China/United States/Japan-Malaysia）
【4】process of returnation is lengthy
【5】personalized choice of Custom made product
Pre-Order Stock (customization order)： The doll will be custom made specifically for Buyer. Since they are custom made and a unique work of art for Buyer. As soon as buyer order, money is sent to our suppliers to secure the materials just for the doll. The suppliers are very hesitant to refund the Buyer order for any reason. This is common practice for vendors and mannequin doll manufacturers within the industry.
Return, exchange and refund cannot be requested in respect of all the sold products.
Upon we send out the parcel for delivery and after the buyer signed the consignment note to receive the parcel, it means that buyer confirms that they have no issue with the product quality.
Once production is underway, there is no cancellation and no refunds.
All products are subject to strict review and quality management before delivery to ensure quality products are available to buyers.
The doll manufacturer has clearly set out quality standards for the doll, with the followings considered as normal situations:
【1】location hole: during production of doll, its skeleton needs to be positioned so that there are 12 location holes in total and reparation traces left in the torso and joints. As shown in the graph above, such situation is inevitable and should not be deemed defective.
【2】parting line: during production of doll, the parting lines derived therefrom are not considered as quality issue. Due to individual difference among models, parting line is not necessarily in the middle of the body. Its location deflection and size are not considered as quality issues.
【3】scar: subject to the limitation of production technique, there would be slight defects, impurities and traces in the surface of doll. If the diameter of scar does not exceed 5cm with its number less than five, the doll is deemed qualified. The doll face shall not have any scar. There should not be any scar in the doll chest whose diameter is above 0.5mm. The light traces in body surface is not considered quality issue. The scar that appear during shipping process/ or when customer lifting/move the doll is not considered quality issue as well.
【4】the friction and the sound generated from skeleton components are not considered quality issue.
【5】makeup: the doll makeup is completed manually. Slight differences between one doll from another are not considered quality issue. Party A would make regular improvements on the doll makeup, and the before-and-after change in the makeup is not considered as quality issue.
【6】stand-up sole: certain products have fixed screws on their sole as customers select stand-up style. Stand-up sole and fixed screws can result in slight defect due to removal, causing tiny damage to the doll which is within normal. Customer can use the putty recommended by us for fixing.
All photographs are taken at close proximity (Variation in colors may occur due to different display settings). Original color might be slightly different from the picture due to the computer monitor setting. Different monitors display colors differently, and everyone's definition of color is not the same. Beside that, the doll's makeup may be a little different from picture due to different makeup artist done by hand-finished, thus we can not guarantee what you see in our picture is exactly 100% same as our product, we will do our best to describe every item if they are different from our pictures.
(Please do not purchase if you do not agree our Return & Refund Policy)
Thank you for shopping at Real Doll Collection, Please feel free to contact me if you need any further information.
Real Doll Collection Team